SHIPPING AND RETURNS
Free ground shipping on domestic orders over $200.00
swayandcake.com offers worldwide shipping through USPS & UPS
METHOD ETA USA
Ground 5-7 days $ 12
Express 3 days $16
2nd day 2 days $ 24
Next Day 1 day $ 38
Shipping to Alaska and Hawaii We offer ground shipping and charge a flat rate of $30
*We cannot guarantee the estimated time of arrival as this varies by country. Customs policies vary from country to country. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. swayandcake.com is not responsible for any duty, tax, or freight charges billed by the destination country. We have no control over these charges and cannot predict what they will be. Please notify customer service if you decide you do not want to accept your order. If your order is refused upon receipt, you will be responsible for all associated fees and shipping costs.
Please allow up to 1-2 business days for us to process your order. Once the order is processed, items are usually shipped the next business day. The order arrival date is not based on the time your order is placed, but the date your order is shipped.
The approximate transit time for ground orders is 2 days, with the exception of rural areas which may take up to 3 days. Please note that while UPS is always fast and accurate, ground shipping does not guarantee an exact arrival date. If you would like to guarantee the arrival time, we encourage you to select one of our expedited shipping options for an additional charge at checkout.
UPS delivers during normal business working hours and may require a signature upon receipt. If you want to ensure receipt we suggest you have your order delivered to a work address rather than a home address. All orders over $1,000 will require a signature.
*We do not ship to P.O. Boxes.
You can estimate shipping costs when an item(s) is added to your cart, otherwise they will be calculated automatically at checkout when both the destination and delivery method are selected.
We do not ship on weekends or holidays. Orders placed between Friday at 11 am PST will not be processed until 10am PST the following Monday.
Once your order has shipped, you will receive an email confirmation with your Fed Ex tracking number. Please remember to check your SPAM and junk mail if you do not receive your order confirmation. Registered users may also login to view their order history and tracking information on the account page.
We aim to meet the estimated delivery times, but during busy periods (including sale and holidays) order deliveries may take a little longer. We cannot be held liable for any packages that are lost or stolen.
Returns & Exchanges
All returns and exchanges require customer service approval by emailing us at [email protected] All returns must be sent back to us within 10 business days of receiving your order. Once your return is approved, download and complete the RA form to include in your package.
RA request must be received within 4 business days from receipt of your order to be eligible for refund. Refunds will be applied to original form of payment.
Exchanges and Store Credit
RA requests received within 7 business days of receiving your order are eligible for exchange or store credit.
All sale items, special orders, and accessories including belts, handbags, jewelry, scarves, sunglasses, swimwear and hats are not eligible for a refund.
Please email [email protected] and wait for your return authorization.
Print out our RA form sent to you if approved and fill out all fields before including in return shipment.
- For your convenience a pre-paid label is included with all domestic orders. If used a $10 fee will be deducted from your refund.
Ship your return items and a printed copy of your RA form. Orders returned without a valid RA# will not be processed.
We do not provide prepaid shipping labels and shipping refunds for customers outside the USA. Please follow the steps above. You can send your return to the following address:
Attention: Returns sway and cake 1417 10th Avenue Studio C Seattle, WA 98122
We’ll send you an email as soon as we’ve received your return in its original condition. Returns may take up to 7 business days to process (excluding weekends and holidays). Depending on the form of payment it can take up to 10 days for your bank to refund your account. We do not refund shipping charges. Our return policy applies to online purchases only. For individual store/showroom returns please contact them directly [email protected]
What you can return
We only accept returns for regular priced merchandise with original tags attached. We reserve the right to refuse a refund request if for any reason the returned item(s) do not comply with our policy. Items returned after the 7 day time frame will result in a web/store credit.
What you can't return
Items with missing tags that have been washed, worn, are covered in animal hair, or exposed to smoke will not be accepted. All sale items and special orders are final sale. No exceptions. All accessories including belts, handbags, jewelry, scarves, sunglasses, scarves, belts and hats are not eligible for a refund. The no-refund policy also applies to all apothecary items, intimates and swimwear. For shoe returns: if the original shoe box is missing or returned to us damaged we cannot issue a refund.
Please follow our return instructions if you would like to make an exchange. You can notify us via phone or email if you would like to exchange the original item for something else. We will confirm that the item you are exchanging for is available and place it on hold until we receive the item you are returning. We offer free ground shipping on domestic orders you would like to exchange, but we cannot provide you with a prepaid shipping label.
All flash sale items are non-refundable (i.e. Cyber Monday) as clearly stated on all promotional sale material. This policy also applies to regular priced merchandise purchased with a promotional code at checkout.
Holiday Return Policy
We offer an extended return policy for all orders placed between November 23rd and Dec 24th. We will accept returns for orders placed during this time if received by January 15th of the following year. The same return policy applies to merchandise that is unworn, unaltered, unwashed and with original tags attached. We will not accept any merchandise that does not meet this criteria. Sale items purchased during this period are not eligible for a refund.