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Return Policies

Returns & Exchanges

ONLINE RETURNS

All returns and exchanges for online orders require customer service approval by emailing us at returns@swayandcake.com

Refund requests must be received within 4 business days from receipt of your order to be eligible for a refund. Once your return is approved, we will provide you with a pre-paid return label. Cost of label is $10 and will be deduced from your refund, or you may ship back independently. All returns must be sent back to us within 10 business days of receiving your order to be eligible for full refund. Refunds will be applied to original form of payment. 

After 10 days, orders can be returned for exchange or store credit. No refunds, exchanges, or store credit will be offered after 30 days.

Final Sale

All sale items, special orders, and accessories including intimates, belts, handbags, jewelry, scarves, shoes, sunglasses, swimwear and hats are NOT eligible for a refund. 

 

Shipping Instructions

  • Please email returns@swayandcake.com and wait for your return authorization.

  • Once approved, we will email you a pre-paid label (applicable for domestic orders). If used, a $10 fee will be deducted from your refund. 
  • If you opt out of pre-paid label, please send your return to the following address:

    Attn: Returns
    Sway and Cake
    1124 E Pike St
    Seattle, WA 98122
  • Ship your return items, unworn/unwashed and with original tags attached.

Please Note

Returns may take up to 7 business days to process (excluding weekends and holidays). Depending on the form of payment it can take up to 10 days for your bank to refund your account. We do not refund shipping charges unless the item was not able to be fulfilled. 

International Returns

We do not provide prepaid shipping labels and shipping refunds for customers outside the USA. Please follow the steps above. You can send your return to the above address.

 

IN-STORE RETURN POLICY

Purchases made in-store are eligible for exchange or store credit up to 10 days of purchase date. All sale items, accessories, intimates, and apothecary items are final sale. In the occasion of items being marked down, you have 3 days from original purchase to get a price match for exchange/store credit. No refunds are accepted in-store.

What you can return

We only accept returns for regular priced merchandise with original tags attached. We reserve the right to refuse a refund request if for any reason the returned item(s) do not comply with our policy. 

What you cannot return

Items with missing tags that have been washed, worn, are covered in animal hair, or exposed to smoke will not be accepted. All sale items and special orders are final sale. No exceptions. All accessories including footwear, belts, handbags, jewelry, scarves, sunglasses, scarves, belts and hats are not eligible for a refund. The no-refund policy also applies to all apothecary items, intimates and swimwear. 

Exchanges

Please follow our return instructions if you would like to make an exchange. You can notify us via email if you would like to exchange the original item for something else. We will confirm that the item you are exchanging for is available and place it on hold until we receive the item you are returning. We offer free ground shipping on domestic orders you would like to exchange, but we cannot provide you with a prepaid shipping label.   

Flash Sales

All flash sale items are non-refundable (i.e. Cyber Monday) as clearly stated on all promotional sale material. This policy also applies to regular priced merchandise purchased with a promotional code at checkout. 

Holiday Return Policy

We offer an extended return policy for all orders placed between November 23rd and Dec 24th. We will accept returns for orders placed during this time if received by January 15th of the following year. The same return policy applies to merchandise that is unworn, unaltered, unwashed and with original tags attached. We will not accept any merchandise that does not meet this criteria. Sale items purchased during this period are not eligible for a refund.