CONTACT SWAYANDCAKE.COM

Customer Service Inquiries: contact@swayandcake.com Buyer Inquiries: swayvendors@swayandcake.com Employment Opportunities: careers@swayandcake.com Telephone: 206.624.2699 Fax: 206.624.2677 Mail: 1631 Sixth Avenue, Seattle, WA 98101

ONLINE RETURN POLICY

Acceptable returns are items that have not been worn, washed, damaged, or altered in any way. Merchandise must be in original condition with tags remaining attached.

Final sales include jewelry, special occasion dresses, undergarments, swimwear, sale items, special orders, pre-orders, and items purchased with store credit. Please do not send these items back as they will be returned to sender.

If your order includes an item that is eligible for return we will include a Return/Exchange Form. Please complete and include with your shipment.

Returns must be postmarked and prepaid within 14 days of our original ship date to you.

It is suggested that you send your package insured and tracked, as swayandcake.com is not responsible for missing items or packages.

Send returns to 1631 Sixth Ave, Seattle, WA 98101, attn: Online Returns/Exchanges.

The original credit card used for purchase will be credited within 5 business days, following return approval.

Customer paid UPS shipping charges will not be refunded. Free USPS shipping recipients will be refunded their total less the USPS shipping fee. For questions regarding this fee please call 206.624.2699.

ONLINE EXCHANGE POLICY

PRE-ORDER POLICY

Pre-order items are not eligible for discount. Store credits or coupon codes will not be applied.

Delivery dates are estimated and not guaranteed.

Once your order is placed your credit card will be charged. If we are unable to fill your order you will be issued a full refund. If you cancel your order at any time you will be issued a store credit. Refunds will not be issued on pre-order items.

DOMESTIC SHIPPING RATES AND PROCEDURES

Choose your shipping options from the dropdown menu at checkout. We will require signature confirmation for all deliveries. In some cases UPS will be substituted for USPS at no additional charge. The customer will be notified of this via email.

USPS Priority Mail is always complimentary
Please see Return Policy for additional info

INTERNATIONAL ORDERS

ORDER PROCESSING

Order processing takes place Monday through Friday. Orders placed before 4:00 pm PST will be processed and shipped within 1-2 business days. UPS shipments are expedited. Order processing does not take place on Saturday, Sunday, or on major US holidays.

SALES TAX

A sales tax of 9.5% is applied to orders where SwayAndCake.com has a physical presence, which is Seattle, WA 98101. If you live in the state of Washington and this tax rate differs from your local rate, please call for an adjustment.

FORMS OF PAYMENT

CANCELING/MODIFYING AN ORDER

ORDER FULFILLMENT

SwayAndCake.com is a physical store with limited stock and quantity. Online inventory is updated daily. Items are not guaranteed. If an item is out of stock the customer will be notified immediately via email or telephone. Orders with out of stock items will either be voided or the amount of that item will be deducted from the total, the order will be sent partially fulfilled, and the customer will be notified via email.

Products may have been tried on prior to online purchasing. All products undergo a thorough quality inspection before shipping. If an item is less than perfect the customer will be notified prior to shipping and be given the option to cancel

ORDER TRACKING

WISH LIST ACCOUNT

Great for holiday gift suggestions! Sign in and use the share button to send a Wish List link to family & friends. They simply enter your email address to view your Wish List and decide which gifts to buy. Get exactly what you've been wishing for this year, share your Wish List!

GIFT CERTIFICATES & ONLINE STORE CREDIT

DISCLAIMERS

SwayAndCake.com reserves the right to change policies, product photographs, & product descriptions at any time and without customer notice. Garment colors can vary by monitor. Please refresh your internet browser and clear your cache often to view the most current version of our website. Items may have been tried on prior to shipping.